FAQ & User Manual

Find answers to frequently asked questions and guides on using the Examiner Payment System.

Categories

General Information

The Examiner Payment System is an official web application designed to manage, process, and track claim applications and payments for regional examiners, moderators, and supervisors. It allows users to capture attendance registers, calculate travelling and subsistence allowances, and handle approvals electronically.

You can access the portal using any modern web browser on your computer or mobile device. Go to the home address of the application, click on "Login", and sign in using your assigned User ID and password.

Account & Security

You can recover your User ID using the "Find User ID" feature. Click on the Find User ID link in the navigation menu (or the login screen), enter your registered National ID Card Number, and click search. If matching records are found, the system will display your User ID / Username.

If you are already logged in:

  1. Go to your Profile settings or click on your initials in the upper right.
  2. Select "Change Password".
  3. Enter your current password followed by your new password, then save.

If you cannot log in, please contact your cluster administrator or helpdesk supervisor to request a temporary password reset.

Travelling & Subsistence (T&S) Claims

Once signed in as an Examiner, navigate to the T&S Claims section. Click Apply for Claim, select your active subject activity/session, enter your travelling distance and bank details, upload any supporting documents, and click "Submit Claim".

  • Applied/Submitted: The claim has been successfully filled out and is awaiting review.
  • Approved: The Subject Manager or Regional Supervisor has checked and verified the claim details.
  • Certified: The finance department has verified the funds and configurations.
  • Paid: Payment processing is completed.
  • Returned/Rejected: There is a discrepancy in your claim details. You will need to correct and resubmit it based on the comments provided.

Role Guidelines & Responsibilities

Subject Managers are responsible for reviewing details submitted by Examiners under their assigned subject codes, monitoring attendance, resolving missing marking cards, and approving/recommending claims for processing.

Centre Supervisors and Monitors must record real-time examiner check-in/check-out sessions, complete physical registers, and mark daily attendance statuses (Present/Absent) to ensure data compliance before claim submissions can proceed.